Returns Policy

Effective date: 8 August 2026

Dwylo is a trading name of Blue Gold Vintage Limited.

Returns

You have 14 days after receiving your order to tell us that you wish to return it. Once you have told us, you have a further 14 days to send the item back.

To start a return, please contact us at support@dwylo.com and include your order number. You do not need to give a reason when exercising your right to cancel, although any information you provide may help us improve our service.

We will provide the correct return instructions and return address. Please do not send returns to our registered office. Returns sent without sufficient identifying information may take longer to process.

For unwanted items, the customer is responsible for the cost of return postage. We recommend using a tracked and insured service, as the item remains your responsibility until it reaches us.

Return condition

Dwylo sells vintage and pre-owned clothing. Returned items must be sent back in the same condition in which they were received.

You may inspect or try on an item as you would in a shop. However, we may make a reasonable deduction from a refund where an item has been worn, washed, altered, damaged or handled beyond what is necessary to inspect it.

Please include your order number or proof of purchase with the return.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged, incorrect or materially different from its description.

Vintage items may show expected signs of age and wear, which will not normally be treated as faults where they were described or clearly shown in the listing. This does not affect your legal rights if an item is faulty, not as described or otherwise does not meet the required legal standard.

Where a return is due to our error, or because an item is faulty or not as described, we will provide appropriate return instructions and will not require you to bear the reasonable return cost.

Refunds

Once we receive and inspect your return, we will let you know the outcome.

For a valid return, we aim to process the refund within three working days to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.

Where required by law, we will refund the original standard delivery charge. If you selected a more expensive delivery option, we are only required to refund the cost of standard delivery.

We offer refunds rather than exchanges because most of our vintage stock consists of one-off items.

International orders

Customers outside the UK may have additional mandatory rights under the laws of their country of residence. Nothing in this policy removes those rights.

Model cancellation form

You may use this form to cancel an order, but you are not required to do so.

To: Dwylo, support@dwylo.com

I hereby give notice that I wish to cancel my contract for the following goods:

Order number:

Goods ordered:

Date ordered:

Date received:

Customer name:

Customer address:

Date:

Signature, if submitting this form on paper:

Contact

For any return question, contact email: support@dwylo.com